D. José Manuel Cassinello Sola, as CEO of PILSA, declares that the main objective of our company is:

Design, manage, manufacture and assemble comprehensive solutions for hospitality companies” all with the utmost respect for the environment in which we are located, with the commitment to provide safe and healthy working conditions for the prevention of injuries and deterioration of health and other interested parties who collaborate in our work.

Policy

The general management establishes as basic points of the policy:

• Innovation in the development of products for hospitality that are at the forefront and allow us to position ourselves advantageously both in the national and international market.
• Innovation and development of optimized and systematized processes through software development, which allow us to provide better service to the customer, reducing delivery times as well as incidents in the manufacture and assembly of installations.
• Customer orientation: We seek the best value for our customers in all our activities from conception to support, ensuring customer satisfaction as a result of fulfilling our policy.
• Commitment and results: We work with passion, intensity, and professionalism to make things happen.
• People in team: People in team are the basic pillar to transmit the PILSA value in every place, in every contact with the customer; We will ensure the supervision and control of contracted companies so that their activities do not undermine our quality and service delivery capacity. We support our employees through the promotion of consultation and participation in matters of Quality, Environment, Occupational Risk Prevention, and R&D&I.
• Sustainability: We contribute to improving our social and physical environment, determining the necessary controls for environmental protection, minimizing the environmental aspects identified in our activity.
• Trust: We are a project with history based on the trust we generate in our customers.
• We comply with all applicable legal requirements to our organization and other requirements that the organization commits to.
• We promote the prevention of Security and Health risks in order to eliminate hazards and reduce risks as well as environmental protection, including pollution prevention inherent to our company.
• We continuously improve, promoting Innovation and excellence, providing reliability in design and quality.

This is the policy statement that provides the framework for our objectives, which must be disseminated and known by all personnel working in or for this company PILSA.

Granada, July 2024

José Manuel Cassinello Sola
CEO